FREQUENTLY ASKED QUESTIONS
LASHD. specializes in custom lash design rather than predetermined lash sets.
Your eye shape, facial features, natural lashes, lifestyle, and desired result help guide your design.
I also use a digital lash design tool to explore personalized design possibilities before your appointment.
When we meet, I assess your natural lashes in person and refine the design based on your features and what your natural lashes can safely support.
Designed. Not Duplicated.
Because at LASHD., technique follows design.
Classic, Volume, textured, wispy, spikes, different curls, lengths, dimensions, and other techniques are tools I may use—not looks you have to choose from a menu.
You tell me what you love, what you don't, and how you want your lashes to look and feel.
I'll determine the techniques needed to create your design.
You're investing in more than lash application.
Your LASHD. experience may include:
Digital pre-design
Personalized consultation
Natural-lash assessment
Customized lash design
Professional application
Design refinement
Aftercare guidance
Ongoing retention-based maintenance
Pricing also reflects the appointment time, professional products, continuing education, specialized techniques, and attention to detail involved in customized work.
Absolutely.
Inspiration photos help me understand the look you love.
I won't necessarily duplicate another artist's work exactly because your eyes, natural lashes, growth pattern, density, and facial features are unique.
Instead, I'll use your inspiration to create a version designed specifically for you.
Your selfie is part of the LASHD. Digital Design Process.
Before your Custom Lash Design appointment, I use your photos with my digital lash design tool to assess your visible eye shape and facial proportions and begin exploring personalized design options.
When we meet, we'll review your options together and finalize your design after an in-person natural-lash assessment.
Please send two clear photos:
1 / FULL FACE
Straight-on with your entire face, eyes, and brows visible.
2 / EYES
A closer straight-on photo showing both eyes and brows.
For both photos:
- Camera at eye level
- Bright, even lighting
- Look directly at the camera
- Keep your head straight
- No glasses
- No beauty filters
- No face-altering effects
- Avoid heavy eye makeup or strip lashes
- Do not crop or edit the original photo
After booking, follow the photo-submission instructions provided with your appointment.
Your photos may be maintained with your LASHD. client profile in Vagaro so they can be referenced during your consultation and design process.
upload selfie here
Your digital design is a visual planning tool, not a guarantee of an identical finished result.
When I see your natural lashes in person, I'll evaluate their health, density, direction, growth pattern, and ability to safely support the proposed design.
Your selected digital concept may be refined before application.
Please arrive with completely clean, makeup-free eyes and lashes.
There should be no:
Mascara
Eyeliner or eye makeup
Strip-lash adhesive
Oils or heavy residue
Please also:
- Complete all required forms before arriving.
- Limit caffeine before your appointment to help minimize eye fluttering.
- Bring your contact-lens case and solution if applicable.
- Arrive on time.
- Follow any service-specific preparation instructions provided when booking.
Your forms help me prepare for your service safely and efficiently. Depending on your appointment, they may include intake, consultation, health and sensitivity information, service consent, policies, and aftercare acknowledgment. Completing them ahead of time allows us to focus more of your appointment on you and your service.
If anything changes in your health history, please let me know before your service begins, even if you've visited LASHD. before. Changes in medications, allergies, sensitivities, pregnancy, recent procedures, or eye/skin conditions may affect whether or how a service can be safely performed.
Clean lashes create the best foundation for professional application.
Makeup, oils, adhesive residue, and buildup can interfere with preparation and may affect retention.
Arriving prepared also allows us to spend your reserved appointment time on your consultation and service rather than makeup removal.
Please bring your contact-lens case and solution.
You may be asked to remove your contacts for certain eye-area services or if they become uncomfortable during your appointment.
I recommend limiting caffeine shortly before your lash appointment.
For some guests, caffeine can contribute to increased eye fluttering or movement, which can make detailed lash application more difficult.
We'll review your digital design options and discuss what you want to achieve.
I'll then assess your natural lashes in person and refine your selected design.
Once we agree on the direction, you can relax while your customized lash design is created.
No.
You don't need to understand lash curls, diameters, maps, Classic, Hybrid, or Volume techniques.
Tell me what you like.
Tell me what you don't.
Bring inspiration if you have it.
That's what the consultation and design process are for.
Once lash application begins, your eyes need to remain closed.
Please take care of calls, messages, restroom needs, and other necessities before we begin.
Silencing your phone will also allow you to relax and enjoy your appointment.
To maintain a calm environment and allow me to focus completely on your service, please plan to attend your appointment alone unless prior arrangements have been approved.
You'll receive aftercare guidance appropriate for your service.
For lash extensions, proper cleansing and home care are important for retention and maintaining a healthy lash line.
Avoid picking, pulling, or unnecessarily rubbing your extensions, and return according to your recommended Design Maintenance schedule.
Extensions shed naturally along with your natural lash cycle.
Retention varies from person to person and can be influenced by natural growth cycles, skincare, lifestyle, medications, aftercare, environmental factors, and other individual circumstances.
Rather than waiting for every extension to shed, regular Design Maintenance keeps your lash design balanced.
At LASHD., I call refills Design Maintenance because I'm maintaining your customized design—not simply filling empty spaces.
Your maintenance level is determined primarily by how much of your design remains and how much restoration is required.
DESIGN REFRESH
70%+ remaining
DESIGN MAINTENANCE
50–69% remaining
DESIGN RESTORATION
30–49% remaining
NEW LASH DESIGN
Less than 30% remaining
Appointments at 4+ weeks are also considered a New Lash Design.
Because retention varies.
Two guests can return at three weeks with completely different amounts of their original design remaining.
One may need a light refresh while another needs significant restoration.
Your appointment should reflect what your lashes actually need.
If you're unsure, send me a clear photo of your current lashes.
I'll help determine whether you need a Design Refresh, Design Maintenance, Design Restoration, or New Lash Design.
If you book a shorter service but arrive requiring significantly more work, the service and price may need to be adjusted based on the time available.
Your ideal schedule depends on your individual retention and natural lash cycle.
New LASHD. guests are generally encouraged to return at approximately three weeks for their first maintenance assessment.
From there, we can determine the maintenance schedule that works best for your lashes.
For many guests, Lash Lift services are spaced approximately 6–8 weeks apart.
Timing depends on natural lash growth, condition, previous chemical processing, and the professional product protocol being used.
Your natural lashes will be assessed before treatment.
Brow Lamination is generally spaced approximately 6–8 weeks apart, depending on your brow hair growth, condition, previous processing, and the product protocol.
If your brow hairs need additional recovery time, I may recommend waiting longer.
Yes.
Although many guests wear lash extensions without problems, sensitivities and allergic reactions can occur.
A reaction may develop even if you've worn lash extensions previously without an issue.
Unfortunately, there is no method that can guarantee an allergic reaction will never occur.
Please disclose known allergies, sensitivities, and previous reactions on your intake forms and before your service.
A patch test may be discussed when appropriate, but a negative patch test cannot guarantee that a reaction will not occur during or after a full service.
Please contact LASHD. before booking lash extensions.
A history of a significant adhesive reaction is important information and may affect whether the service is appropriate.
Contact LASHD. promptly and do not pull, pick, or attempt to remove the extensions yourself.
Professional removal may be appropriate.
For significant swelling, pain, vision changes, difficulty breathing, or other concerning symptoms, seek appropriate medical attention promptly.
LASHD. does not diagnose or treat allergic reactions.
Pregnancy does not automatically prevent someone from receiving every beauty service, but individual circumstances, sensitivities, positioning, and treatment ingredients vary.
If you are pregnant, please consult your OB-GYN or healthcare provider regarding whether your requested cosmetic service is appropriate for you and let me know before your appointment.
Keep in mind that longer lash appointments require lying in one position for an extended period.
Services for guests under 18 are subject to LASHD.'s age requirements, the service requested, and required parent or legal guardian consent.
Please contact LASHD. before booking anyone under 18 so I can confirm eligibility and any required documentation.
Yes. I stand behind the quality of my application.
If you experience unusual or excessive lash loss shortly after your appointment, contact me within 72 hours of your service.
I will assess the concern and, when applicable, provide a complimentary adjustment within five days of the original service.
Some natural shedding is normal.
However, unusual or excessive extension loss immediately after your appointment should be reported.
Please contact me within 72 hours and provide clear photos.
If the issue is determined to be related to the original application or adhesive performance, an eligible complimentary adjustment may be provided within five days of the original service.
Complimentary adjustments do not cover:
- Design changes
- Upgrades
- Improper aftercare
- Picking or pulling
- Excessive rubbing
- Natural shedding
- Lifestyle-related retention
- Medication-related changes
- Allergies or sensitivities
- Services performed or altered by another provider
The lashes must first be assessed to determine whether the concern qualifies.
All payments for services, deposits, booking fees, packages, memberships, gift cards, promotional services, and model appointments are nonrefundable.
Concerns regarding a service must be communicated within 72 hours after your appointment.
When applicable, LASHD. may provide a complimentary adjustment within five days of the original service.
Complimentary adjustments are not refunds.
A change in personal preference does not qualify for a refund or complimentary adjustment.
Your design is discussed during your consultation before application.
If you later decide you'd like a different design or an upgrade, an additional service and charge may be required.
Opened or used retail products are final sale.
Unopened products may be eligible for exchange or studio credit within seven days with proof of purchase.
Appointments are reserved exclusively for each guest.
A minimum of 48 hours' notice is required for cancellations or rescheduling.
Requests made with less than 48 hours' notice will result in the forfeiture of the booking deposit, and a new deposit may be required for a future appointment.
By booking, you agree to LASHD.'s appointment policies.
Your booking deposit will be forfeited.
A new deposit may be required to reserve another appointment.
No-shows may incur a charge of up to 100% of the scheduled service total.
Future appointments may also require full prepayment.
Please contact me as soon as possible.
Guests arriving more than 15 minutes late may need to have their service shortened, rescheduled, or cancelled depending on the time remaining.
The original appointment fee may still apply.
Your appointment cannot be extended into another guest's reserved time.
Frequent cancellations, late arrivals, or no-shows may result in full prepayment being required for future appointments.
PLEASE PLAN ACCORDINGLY
Your appointment time is reserved exclusively for you.
48+ hours: Cancel or reschedule according to booking terms.
Less than 48 hours: Booking deposit is forfeited; a new deposit may be required.
15+ minutes late: Appointment may be shortened, rescheduled, or cancelled; applicable fees may still apply.
No-show: Up to 100% of the scheduled service total may be charged.
By booking with LASHD., you acknowledge and agree to the appointment and cancellation policies.
Yes. A 30% booking deposit is required for qualifying appointments of $50 or more and is applied toward your scheduled service total. Your deposit reserves appointment time exclusively for you.
Cancellations or rescheduling with less than 48 hours' notice will result in forfeiture of the deposit, and a new deposit may be required to rebook. Deposits are nonrefundable and subject to LASHD.'s cancellation policy.
LASHD. is a cashless business.
Credit and debit card payments are accepted.
Available payment options will be displayed during booking or checkout when supported.
If a Pay Later option is not shown, it is not currently available for that transaction.
Yes.
LASHD. gift cards are available for eligible services and make a beautiful gift for someone ready to discover their own LASHD. experience.
Gift cards are nonrefundable and subject to the terms provided at purchase. Expires 12 months from purchased date.
Please contact me before your appointment if you're feeling unwell.
Depending on your symptoms and requested service, rescheduling may be appropriate.
Please do not arrive for an eye-area service with an active infection or unexplained redness, swelling, discharge, or significant irritation.
Contact LASHD. before your appointment.
Your service may need to be postponed until the area is healthy and appropriate for treatment.
New guests may need their existing extensions professionally removed before beginning a LASHD. Custom Lash Design.
Starting with a clean foundation allows me to properly assess your natural lashes and create a design specifically for you.
If you're unsure, contact me or book New Guest Lash Removal with your new design appointment.
LASHD. is located inside Hollywood Waxing Studio in Alexandria, Virginia.
Not sure what to book?
That's okay.
Whether you're choosing your first Custom Lash Design, trying to determine your maintenance level, or deciding between a lash or brow service, I'm happy to help guide you.